We are open and ready to assist you. Private and virtual appointments available, call or text our Sales Consultants at 952-440-4100.

Warranty Procedures

Key Land Homes is here to provide outstanding customer service to all of our homeowners in a timely and efficient manner. To submit a warranty request, simply click here https://www.keylandhomes.com/customer-service/warranty-request/. To know we received your submission you will be receiving an email stating that your request has been submitted. To double check, our warranty staff will also be emailing you stating that it has been received. If you do not hear from our warranty staff within 1-2 business days. Please check back.

Not sure if your concern is covered under warranty? Click here https://www.keylandhomes.com/2016/wp-content/uploads/2019/02/2019-Key-Land-Homes-Warranty-Guideline.pdf to view Key Land Homes Warranty Guidelines. Pages 131-132 will take you through how to navigate to the submission form. To review login information to HOMsoft or Buildertrend, please see page 133. This is where you will check the status of a warranty request or provide feedback regarding an item.

For major structural concerns years 3-10, please click here https://www.rwcwarranty.com/homeowners/ to visit the Residential Warranty Company’s website.

You can view RWC’s manual specifically for Minnesota by clicking here https://www.keylandhomes.com/2016/wp-content/uploads/2016/08/Warranty_Book_State_Mn.pdf.

Not sure if your concern is covered under warranty? Click here to view Key Land Homes Warranty Guidelines.

Do Away with Worry…
Just like Key Land Homes is dedicated to providing you with choice and value – Key Land Homes is also proud to provide each and every one of our homeowners with The Platinum Advantage Extended Warranty at no cost to you!  This will cover most major appliances and mechanical systems for your newly built home for a total of 5 years – and best of all, you get to chose the repair-person of your choice!
Details of this warranty will be discussed at your new home closing.